Privacy Policy

1. Introduction

Soul Fly Lodge ("Company", "we", "us", or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit soulflylodge.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

We collect several types of information from and about users of our Website, including:

Personal Information: Information by which you may be personally identified, such as name, postal address, email address, telephone number, trip preferences, dietary requirements, emergency contact details, and payment information ("Personal Information"). We typically collect this information when you submit an inquiry through our contact forms, book a trip, or correspond with us by email.

Usage Details: As you navigate through and interact with our Website, we may use automatic data collection technologies (including Google Analytics and cookies) to collect certain information about your equipment, browsing actions, and patterns. This includes traffic data, location data (general region), logs, and other communication data and the resources that you access and use on the Website.

3. Use of Information

We use information that we collect about you or that you provide to us:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us, including responding to trip inquiries and managing reservations.
• To process payments and manage your booking before, during, and after your stay at Soul Fly Lodge.
• To communicate with you about your trip, including pre-trip planning, travel logistics, weather updates, and post-trip follow-up.
• To fulfill any other purpose for which you provide it.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

4. Disclosure of Your Information

We do not sell your Personal Information. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose Personal Information to:

• Contractors, service providers, and other third parties we use to support our business (e.g., payment processors such as Stripe, travel insurance partners such as Global Rescue, lodging and transportation partners on Great Harbour Cay).
• Government authorities when required by law, including for Bahamian immigration or customs requirements.
• A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Soul Fly Lodge's assets.

5. Third-Party Links

Our Website may contain links to third-party websites, including travel partners, gear brands, conservation organizations, and external articles. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.

7. Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk.

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your Personal Information, including the right to access, correct, or request deletion of the information we hold about you. To exercise these rights, please contact us at the address below.

9. Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes.

10. Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

Soul Fly Lodge[CONFIRM: business mailing address]kyle@soulflyoutfitters.com

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